Privacy Policy

At Crown Carpets we are committed to protecting and respecting your privacy please read below to understand how we collect, store and protect your data.

Our Privacy Policy can and is likely to change from time to time so it is especially important you check this page as by using our website, you’re agreeing to be bound by this policy.

If you have any questions regarding any of the details please email us at sales@crown-carpets.com.

Who are we?

We are The Crown Carpet Company (Par) Ltd. We are essentially a family run business offering high quality flooring and binding service to all our residential and commercial customers.

How do we collect information from you?

We obtain information about you when you use our website, email us, make an enquiry, ask for a quote, buy a product or if you register to receive our newsletters.

What type of information do we collect?

The personal information we collect from you may include your title, full name, postal or business address, email address, phone number, IP address, browser and operating system and information regarding what pages are accessed on our websites and when. We will only collect information which is necessary to carry out our duties.

How is your information used?

We may use your information for the following reasons:

  • process an order that you have made with us;
  • deal with an after care and follow up service;
  • reply to an enquiry you have made in the shop, by phone, email or by the website;
  • to carry out our obligations to you including using 3rd parties (example carpet fitters) arising from any contracts entered into by you and us;
  • dealing with entries into a competition;
  • seek your views, feedback or comments to improve the services we provide;
  • notify you of any changes;
  • send you communications which you have requested and that may be of interest to you.

We review our retention periods for personal information on a regular basis, for example deleting website form entries after a 30 day period. We are however legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for only as long as is deemed necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will of course not sell your information to any third parties. We will not share your information with third parties for marketing purposes either. Our marketing practices are kept solely in house.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing our contract with you and providing services to you on our behalf (for example carpet fitters). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We are required to disclose certain information by law, for example, by a court order or for the purposes of prevention of fraud or other crime to relevant authorities.

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring you a range of quality and reliable products and services. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

What choices do you have?

You have a choice about whether or not you wish to receive information from us. If you do want to receive direct marketing communications from us about the latest news, competitions and our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information or stating in writing that you are happy to receive such information from us.

We will not contact you for marketing purposes by email, phone, post or text message unless you have given us your prior consent. You can change your marketing preferences at any time by contacting us by email: sales@crown-carpets.com.

How can you access and update your information?

The accuracy of your information is very important. If you change any personal details such as email address, address, phone number, name etc or any of the other information we hold is now inaccurate or out of date, please email us at sales@crown-carpets.com so we can update and amend your records for you.

You have the right to ask for a copy of the information we hold about you and the right to be forgotten. We may need to ask some security questions to validate this and for any such requests please email us at sales@crown-carpets.com.

What security precautions do we have in place to protect your data?

When you give us personal information, we take steps to ensure that it’s treated securely. Our staff have received data protection training and take protecting your confidentially and personal details seriously. We have retention periods set to delete and minimalise any data that is no longer needed. Non-sensitive details such as your email address etc are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its secure on our systems and only used and transferred to those who it is absolutely necessary to do so with.

Internal and External Links

Our website may contain links to other websites run by other organisations (for example suppliers or case studies). This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites that you visit as we cannot be held accountable for their policies. In addition, if you came to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). For example, this may happen if any of our servers are located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Policy Reviews

We will keep this policy under regular review and will also update this when any other changes take place to this practice. This policy was last updated in May 2018.